For a given group of people to work together with an aim of achieving certain common objectives, there is need for collaboration tools. From the term collaborative tools, we are able to identify two distinct words; collaboration and tools (Lomas, Burke & Page, 2008). Collaboration is an act of coming together to accomplish a given task while tools are the materials that are used to achieve the given objective. It also includes a conference call which may enable several employees of a given organization to gather and be able to clarify a given issue (Schiesser, 2010). There are some collaborative tools that are deemed to be online. They allow several employees to work as group in completing a given objective. They include; workflow software, email and even online workspaces (Lomas, Burke & Page, 2008).
One of the major benefits of the above discussed collaborative tools is systems management. These tools are integrated to ensure that the whole system of a given organization is well managed. When a given organization is able to establish a responsive and stable IT environment, then it is able to achieve its systems management process. However, systems management requires support from the executive because the systems management has become more sophisticated over the recent past (Schiesser, 2010). The online collaborative tools that are used in the systems management require capacity planning, problem management, disaster recovery and storage management. For these resources to be availed, the support from the executive is elementary (Lomas, Burke & Page, 2008).
For a very long time systems management has always concentrated on the technical basis of its collaborative tools. This situation has however changed over the recent past and the internal influence to the systems management has been given a lot of consideration (Hidayanto & Setyady, 2014). Collaborative tools have been used in other divergent functions in smoothing running of the organization. tools such as teleconferencing facilities have made it possible to hold meetings from different parts of the world at the same time on a face-to-face communication. This is important to the members of the organization to management members of the organizations (Schiesser, 2010).
Collaborative tools are very important when it comes to staffing of the systems management. The IT infrastructure of any systems management requires skilled individuals as its staff. Collaborative tools are used by recruiters to identify ideal candidates from the pool of candidates and to retain the productive employees (Hidayanto & Setyady, 2014).
Collaborative tools are useful in determining the skill levels and skill sets that are required for staffing of the systems management. The recruiters have to work towards identification of these important elements of a recruitment process (Schiesser, 2010). Candidates for the systems management should be technically familiar with the platform, architecture and product of the systems infrastructure. This is what is meant by skill set. Skill level is the amount of experience required for a given candidate to know how to achieve systems management. Collaborative tools are very elementary to this extent as it enables the recruiters to identify the ideal candidates based on their skill set and skill level (Hidayanto & Setyady, 2014).
Online collaborative tools such as telephone calls enable recruiters to find ideal candidates for supervisory and leadership roles in the systems management. These positions are very important for the running of any organization and should therefore be treated with a lot of care. The human resources department of the organization has to apply these collaborative tools to conduct its activities effectively.
Hidayanto, A. & Setyady, S. (2014). Impact of Collaborative tools Utilization on Group performance in University Students. The Turkish Journal of Educational Technology, 13(2): 88-98
Lomas, C., Burke, M. & Page, C. (2008). Collaborative Tools. Educause Learning Initiative. Retrieved from, https://net.educause.edu/ir/library/pdf/ELI3020.pdf
Schiesser, R. (2010). IT Systems Management, second edition. Prentice Hall